Effective Date: 16/04/2026

By accessing or using the Mediserve Solutions website and services, you agree to these Terms and Conditions.

1. Services

Mediserve Solutions provides administrative and support services related to medical aid, claims processing, and healthcare coordination.

We do not provide medical advice or diagnosis.

2. Use of Website

You agree to:

• Use the website lawfully
• Provide accurate and truthful information
• Not misuse, disrupt, or attempt to gain unauthorised access

3. User Responsibilities

You are responsible for:

• Ensuring your information is accurate
• Safeguarding your personal data
• Understanding that outcomes (e.g., claim approvals) depend on third parties

4. Limitation of Liability

Mediserve Solutions is not liable for:

• Decisions made by medical aids or healthcare providers
• Delays or errors caused by third parties
• Any indirect or consequential damages

5. Intellectual Property

All website content, branding, and materials are owned by Mediserve Solutions and may not be copied or reproduced without permission.

6. Third-Party Services

We may interact with third-party platforms or providers. We are not responsible for their policies or actions.

7. Payment Terms (if applicable)

• Fees must be paid as agreed
• Failure to pay may result in suspension of services

8. Termination

We reserve the right to:

• Suspend or terminate services for misuse or breach of terms

9. Amendments

We may update these Terms at any time. Continued use constitutes acceptance of updated terms.

10. Governing Law

These Terms are governed by the laws of South Africa.

By using our services, you acknowledge and accept these Terms.