Privacy Policy

Effective Date: 16/04/2026

 

Mediserve Solutions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

 

1. Information We Collect

We may collect and process the following personal information:

     

      • Full name and contact details (email, phone number)

      • Identity or registration numbers (where required)

      • Medical aid information and related administrative data

      • Billing and payment information

    • Website usage data (cookies, IP address, browser type)
     

    2. How We Collect Information

    Information is collected when you:

       

        • Submit forms on our website

        • Engage our services

        • Contact us via email, phone, or online platforms

      • Use our website (via cookies and analytics tools)
       

      3. Purpose of Processing

      We process personal information to:

         

          • Manage claims, billing, and communication

          • Improve our services and customer experience

        • Comply with legal and regulatory obligations
         

        4. Legal Basis for Processing

        We process your information based on:

           

            • Your consent

            • Contractual necessity

            • Legal obligations

          • Legitimate business interests
           

          5. Sharing of Information

          We may share your information with:

             

              • Medical aid schemes and healthcare providers

              • Payment processors and service providers

            • Regulatory authorities where required by law
            • We do not sell your personal information.

             

            6. Data Security

            We implement appropriate technical and organisational measures to protect your data against:

               

                • Loss

                • Unauthorised access

              • Misuse or alteration
               

              7. Data Retention

              We retain personal information only for as long as necessary to:

                 

                  • Fulfil the purpose it was collected for

                • Comply with legal and regulatory requirements
                 

                8. Your Rights (POPIA)

                You have the right to:

                   

                    • Access your personal information

                    • Request correction or deletion

                    • Object to processing

                    • Withdraw consent

                  • Lodge a complaint with the Information Regulator (South Africa)
                   

                  9. Cookies

                  Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser settings.

                   

                  10. Contact Us

                  If you have any questions about this policy or your data:

                  Email: info@mediservesolutions.co.za
                  Phone: 087-802-5386

                   

                  We are committed to protecting your privacy and handling your information responsibly.