At Mediserve Solutions, protecting your personal information is not just a legal requirement — it is part of how we build trust.

What is POPIA?

The Protection of Personal Information Act (POPIA) is South Africa’s data protection law that governs how personal information is collected, used, and stored.

Our Commitment

We are committed to:

• Processing your information lawfully and transparently
• Collecting only what is necessary
• Keeping your information secure
• Respecting your rights at all times

How We Protect Your Information

We implement:

• Secure systems and access controls
• Confidential handling of medical and personal data
• Controlled sharing with authorised third parties only

Why We Collect Your Information

We collect personal information to:

• Assist with medical aid administration and claims
• Communicate effectively with you
• Deliver a seamless, stress-free service experience (mediservesolutions.co.za)

Your Rights Under POPIA

You have the right to:

• Access your personal data
• Request corrections or deletion
• Object to processing
• Withdraw consent at any time

Information Officer

In compliance with POPIA, Mediserve Solutions has appointed an Information Officer responsible for:

• Ensuring compliance
• Handling data-related queries
• Managing complaints

Contact: info@mediservesolutions.co.za

Lodging a Complaint

If you believe your data has been misused, you may contact:
The Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

Your information. Your rights. Our responsibility.